Which of these factors might indicate the need for a performance improvement in a process?

The indication of the need for a performance improvement in a process is often linked to exceeding expected completion times. When processes take longer than anticipated, it highlights inefficiencies or bottlenecks that may be causing delays. This can negatively impact overall productivity, increase costs, and reduce customer satisfaction, as clients may be waiting longer than they expect for outcomes. Identifying and addressing these completion time issues is crucial to optimizing processes and improving both efficiency and service delivery.

Factors such as meeting customer satisfaction, stable performance metrics, or improved resource consumption suggest that the process is functioning well. Meeting customer satisfaction indicates that the current performance is acceptable, while stable performance metrics imply no significant changes that warrant intervention. Improved resource consumption could also indicate that the processes are operating efficiently, moving towards optimization rather than requiring performance improvement. Thus, observing exceeded completion times serves as a clear signal for necessary enhancements within the process.